[SOLUTIONS]

What we do

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Strategy

Through customer-centric approaches and business KPIs, we facilitate internal strategic alignment in customer experience, digitalization roadmaps, insights, CRM/CLTV models, disruptive innovation and go-to-market activation.
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Product

We develop functional and scalable digital products and services, integrating data analysis, user experience, interface design and digital branding. In addition, we build specialized teams to help our clients achieve their objectives.

Crecimiento Home

Growth

We drive impact on business metrics through specific CRO initiatives, advanced analytics, personalization, CRM and agile teams. We align UX with business objectives, using insights to improve key metrics and ensure sustainable digital performance.

[INDUSTRIES]

Each industry has its own challenges and opportunities, which is why we deeply value the specialized knowledge we have developed in different sectors. Thus, we address specific problems with solutions tailored to the real needs of our customers.

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Cases and projects

Product

Design of the new B2B shopping experience of the Fluidra PRO platform.

We faced the challenge of designing a comprehensive digital platform for Fluidra professionals, providing a valuable shopping experience and services. We divided the project into discovery and definition phases, leading remote Design Sprints, user testing in several countries and building a complete design system.

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Strategy

Analysis, strategy and implementation roadmap for the improvement of the in-station customer experience of a car rental company.

Through an agile and collaborative approach, we work with Europcar's global CX team to redefine and drive their customer experience. This process included extensive research, conceptualization of experience axes, identification of customer behaviors and implementation of proof-of-concepts in three markets. The result is an innovation framework and implementation guidelines to ensure a consistent brand experience globally.

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Product

Redesign of the digital experience to increase the commercial performance of a telco’s web platform and app.

Together with Lowi's business and digital team, we executed a redesign project of its main digital assets (private web area and app) to elevate and refresh its interface while building a renewed design system focused on the main sales flows with the objective of increasing the transactional ease and up/crosseling of products and services.

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Growth Product

A product and growth team to accelerate the digital experience and sales of a QSR.

We built a team and a new collaborative work model with Telepizza's retail marketing, digital, ecommerce and business intelligence teams. Through agile methodologies and a 100% data-driven approach, we provided strategic vision and daily activation, optimizing the business and evolving its customer relationship model.

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Thinking of launching a project or increasing the capabilities of your current team?

At TRIBAL WW we are constantly looking for new challenges. Do not hesitate to write us or stop by our offices to tell us about your project, we will be happy to listen to you and propose a solution.

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[CUSTOMERS WHO HAVE TRUSTED US]

We collaborate with our clients to improve their business KPIs based on a deep understanding of the relationship between users and their brands, products and services in different channels.