Consumer Goods (FMCG) The digital transformation of the fast-moving consumer goods (FMCG) sector is reshaping how companies operate and engage with consumers. Key Challenges Big Data and Analytics Leveraging large volumes of data enables companies to better understand consumer behavior and make informed decisions—from market segmentation to marketing campaign optimization. This includes everything from market segmentation to the optimization of marketing campaigns. Direct-to-Consumer (DTC) Models The development of online sales platforms—whether through owned ecommerce sites or marketplaces—is gaining ground as brands aim to build direct relationships with consumers. Artificial Intelligence (AI) AI is being used to enhance operational efficiency across areas such as inventory management and customer experience personalization. These applications help predict demand, optimize the supply chain, and deliver tailored recommendations. Virtual and Augmented Reality (VR/AR) These technologies are improving the shopping experience by allowing consumers to visualize products in virtual environments before purchasing. They are also used for employee training and enhancing product presentation in stores. Sustainability Companies are adopting digital technologies to improve sustainability, such as using sensors to reduce food waste and implementing greener production and distribution practices. Success Stories Strategy Research for the launch of a new product. We designed and carried out a qualitative research with snack consumers to help one of Grefusa's brands in the positioning and launching strategy of a new product. Get in touch Strategy Identification of areas for improvement in the online shopping experience. Design and development of a qualitative research with fashion shoppers identifying potential improvements in navigation that would translate into concrete design actions. Get in touch Growth Strategy CRO strategy and ecommerce performance improvement. We accompanied the brand's ecommerce team in improving the platform's business KPIs by designing and executing a CRO strategy for the fragrance and fashion categories. Get in touch Strategy Research to identify areas for improvement in online shopping experience. We supported Carolina Herrera's ecommerce team in the design and development of a qualitative research with fragrance, makeup and fashion shoppers with the objective of improving ecommerce performance by identifying potential navigation improvements that would translate into concrete design actions. Get in touch Growth CRO strategy and performance improvement of Carolina Herrera’s ecommerce. Through the design and execution of a CRO strategy for the fragrance, makeup and fashion categories, we accompanied Carolina Herrera's ecommerce team in improving the platform's business KPIs. Get in touch Growth Definition of new relationship models and journeys through Marketing Cloud for a pet food company. We help define the digital experience of a food company for its future online sales, helping in the definition of new journeys, campaigns and use cases through Marketing Cloud in collaboration with its technology partners. Get in touch See more Want to explore more of our work? Let us show you real-world examples of how we’ve helped clients across each of these industries. View success stories We love sharing knowledge. Explore our guides. We foster a culture of shared knowledge by publishing the insights we gain along the way. View guides