Case Studies

Discover some of the success stories where we’ve helped our clients overcome diverse challenges and achieve their goals.

Filter

Growth

24

Product

71

Strategy

45
Remove filters
Product

Order, structure and professional content management in a new global pharmaceutical digital platform.

The manual process includes creating templates, entering copy and documents, and migrating the information to the CMS, ensuring that each page conforms to the designed modules of the digital product.

Product

Construction of a Design System to unify Fluidra’s Commercial and B2B Ecosystem.

We created a design system that allows Fluidra to build a complex ecosystem of internal and end-customer tools, unifying and providing consistency and agility in the creation of new digital products. We guided the digital transformation team in building a common system for B2B products and supported the creation of the B2C part. We create a global, multi-country, multi-channel and multi-device system, facilitating consistency and agility in the launch of new digital products.

Product

Pool configurator within a digital ecosystem of services.

We implemented a new user experience for the pool configurators of the Fluidra ecosystem, taking advantage of a technological migration. We accompanied the team in the definition of technical requirements and led the design of a complete experience for professional and end users.

Product

Design of a Media Center and documentation repository in a global company.

We designed a Media Center on the Fluidra PRO platform, facilitating the consumption of information and improving the search, filtering and downloading of documents. The result is an improved user experience, a growing digital ecosystem and the importance of technological alignment and documentation for the success of the project.

Product

Incorporation of IoT functionalities in a native App for Fluidra.

We collaborated in the design of a native app for Fluidra, translating the complexity of IOTs into an intuitive interface for pool repair and maintenance technicians. We addressed four key milestones: solutions for analog clients, leveraging the advantages of native apps, design adapted to outdoor environments and brand consistency.

Growth

Improvement plan, use and conversion of digital platforms of a B2B company.

We implemented in Fluidra a continuous improvement methodology based on data, optimizing markets and stores through CRO methodologies: we defined KPIs, created a tracking dashboard and optimized the use of tools... building an A/B testing plan.

Product

Definition of the Experience of several brands in a unified digital platform.

We addressed the challenge of establishing a robust platform for Fluidra, unifying the experiences of its different brand websites without forgetting the peculiarities of each country and specific target. We conducted a complete study and audit, documenting detailed and prioritized functionalities.

Product

Redesign of EAE Madrid’s digital platform aligned with new value proposition.

Aligned with the EAE Madrid team, we redesigned the new architecture of the business school's web platform to clearly transmit the new value proposition in order to maximize the attraction of potential students.

Strategy

Definition of value proposition and roadmap for the implementation of EAE Madrid initiatives.

We collaborated with the EAE Madrid team in the definition of its value proposition and the attributes that should support it, as well as in the design of a plan of specific initiatives aligned with that proposition that would help in its activation and evolution for the coming years.

Strategy

Identification of areas for improvement in the online shopping experience.

Design and development of a qualitative research with fashion shoppers identifying potential improvements in navigation that would translate into concrete design actions.

Growth Strategy

CRO strategy and ecommerce performance improvement.

We accompanied the brand's ecommerce team in improving the platform's business KPIs by designing and executing a CRO strategy for the fragrance and fashion categories.

Strategy

Analysis and roadmap for the multilingual strategy of an insurance company.

We help build a criteria and define a roadmap that enhances an insurer's customer experience through language adaptation of touch points. Through a thorough analysis of the market, legislation, technology and existing assets, we identify the priority languages and the actions needed to align customer needs with the company's vision, ensuring a realistic and ambitious plan.

Strategy

Enrichment and validation of the Value Proposition of a health policy based on Telemedicine.

We incorporated new growth vectors and validated the value offer of DKV's Personal Doctor product. Through the deconstruction and reconstruction of the product, we created Lo-Fi prototypes that were validated with potential customers and sales channels, ensuring a successful launch aligned with market needs.

Product

Redesign of the digital experience of the medical staff of a health insurance company.

We provided an agile methodology to redesign the DKV Medical Chart, creating an information consumption and sales tool that meets the needs of customers and the sales team. We built a modular and coherent UI Kit, resulting in a responsive and accessible platform, optimized for cross selling and upselling.

Strategy

Refinement, strategic alignment and evolution of the value proposition of a disruptive product of an insurer.

We analyzed and refined the value proposition of DKV's Famedic product, creating a new 2.0 proposal that improves its efficiency and positioning. Through a new sales narrative and recruitment strategy, we validated the hypothesis with customers and stakeholders, establishing the product roadmap for the coming years.

Strategy

Challenging assumed knowledge about customers captured by digital channel to elevate its impact on a health insurance company.

In order to understand and challenge assumed commercial biases, we delved into the behavior of customers according to different digital sales channels, their offers, on boarding, expectations and specific customer value. Together with the insurer, we built a new definition of the importance of this customer typology, established a roadmap of more than 30 initiatives and opportunities to improve the segment's impact on the company's customer portfolio in terms of acquisition, on boarding and retention.