Case Studies

Discover some of the success stories where we’ve helped our clients overcome diverse challenges and achieve their goals.

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Growth

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Product

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Strategy

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Product Strategy

A new app for the mobility experience.

As part of C14/Omnicom's digital experience team, we collaborated in the strategic development and user experience for the My CUPRA App, CUPRA's first connectivity application for electric vehicles, adapting to the specific needs of the mobility market and ensuring a comprehensive experience for users.

Product Strategy

Designing the Connected Services App for a Leading Mobility Brand

As part of the digital experience team at C14/Omnicom, we collaborated on the strategic vision and conceptualization of CUPRA’s connected services app. Through workshops, design sprints, and iterative testing, we helped transform traditional vehicles into connected objects—delivering a comprehensive and advanced user experience.

Product Strategy

Definition of the Digital Experience for the new Cupra brand.

We defined the digital experience for the new brand, Cupra, as part of the C14/Omnicom digital experience and design team, aligning the CX strategy with business objectives and customer needs. Through user research, interaction design and global deployment, we contributed to the launch of the brand.

Strategy

Analysis, strategy and implementation roadmap for the improvement of the in-station customer experience of a car rental company.

Through an agile and collaborative approach, we work with Europcar's global CX team to redefine and drive their customer experience. This process included extensive research, conceptualization of experience axes, identification of customer behaviors and implementation of proof-of-concepts in three markets. The result is an innovation framework and implementation guidelines to ensure a consistent brand experience globally.