Case Studies Discover some of the success stories where we’ve helped our clients overcome diverse challenges and achieve their goals. Filter Growth 24 Select all 24 Conversion Rate Optimization (CRO/CXO) 11 Digital Analytics & Dashboards 8 Growth Oriented Team 7 Personalization, CRM & Marketing Automation 10 Product Management 1 Product 71 Select all 71 Conceptualization & Product Design (UX) 54 Consulting and diagnosis of digital products or services 25 Content strategy 8 Design Ops 5 Design systems 16 Digital Branding 3 Product Teams 1 Strategy 45 Select all 45 Activation & Go to market strategy 12 Customer Experience 16 Customer relationship models 15 Design Sprints 5 Digitalization & Omnichannel 16 Insights 19 Strategic alignment 12 Strategic innovation 5 Value proposition 11 Show results Remove filters Services Growth Product Strategy Seleccionar Growth Product Strategy Filters Industries All Foodservice & QSR Mobility Education Industry & Resources Consumer Goods (FMCG) Retail Telecommunications Travel & Tourism Healthcare Banking & Insurance Conceptualization & Product Design (UX) 89 Selected cases Product Strategy Redesign of app to improve customer engagement The company aimed to increase the CLTV of its customers by increasing customer loyalty. To do so, we assisted the digital product team in a research process with real estate buyers. With what we learned from that research, we defined a design strategy, worked through a series of joint ideation and prioritization meetings, and defined the key flows and screens of the application. Get in touch Product Strategy Definition of the value proposition of a platform that gathers advantages for customers. After a process of immersion and understanding of the vision of different teams and departments (customer experience, marketing, commercial), we jointly defined the company's value proposition of a common space that would strengthen the brand's relationship with its customers. Get in touch Strategy Strategic alignment of UNIE University’s leadership team Through ideation dynamics and prioritization of initiatives, we support UNIE's management team in its strategic alignment in order to achieve its objectives for the coming years. Get in touch Strategy Collaboration in the development of the CX team. Under the leadership of Leroy Merlin's Customer Experience team, we work to support them with a series of profiles that help them accelerate the implementation of specific initiatives to improve the omnichannel experience of the company's customers. Get in touch Product Strategy A new app for the mobility experience. As part of C14/Omnicom's digital experience team, we collaborated in the strategic development and user experience for the My CUPRA App, CUPRA's first connectivity application for electric vehicles, adapting to the specific needs of the mobility market and ensuring a comprehensive experience for users. Get in touch Product Strategy Designing the Connected Services App for a Leading Mobility Brand As part of the digital experience team at C14/Omnicom, we collaborated on the strategic vision and conceptualization of CUPRA’s connected services app. Through workshops, design sprints, and iterative testing, we helped transform traditional vehicles into connected objects—delivering a comprehensive and advanced user experience. Get in touch Product Design evolution of Universia’s new brand identity. Together with the Bank, we collaborated in the construction of the value offer and key benefits: new brand identity, evolution, visual identity, communication codes, verbal identity, digital design system, global communication manuals and toolkit, and channel strategy. Get in touch Product Strategy Definition of the Digital Experience for the new Cupra brand. We defined the digital experience for the new brand, Cupra, as part of the C14/Omnicom digital experience and design team, aligning the CX strategy with business objectives and customer needs. Through user research, interaction design and global deployment, we contributed to the launch of the brand. Get in touch Product Support in digital product UX team. As part of the company's UX team, we support in tasks related to the strategic design of digital services and tools for Leroy Merlin. Get in touch Product Optimization of the Private Area of a B2B Ecommerce. We implemented a complete customer experience, designing a functional and scalable private area for Fluidra's e-commerce. We studied the use of the platform, created an architecture that integrates future services, co-created functionalities and designed the private area using the design system. Get in touch Strategy Integration of the end customer experience in Fluidra’s digital ecosystem. We addressed the challenge of designing for end users in a traditional B2B model, finding implementable ideas that generate a win-win-win relationship between Fluidra, its local customers and end users. We conducted immersion workshops, interviews and ideation sessions, segmenting the audience and creating a needs map. We defined a catalog of more than 50 ideas, prioritizing and selecting some of them for their implementation plan. Get in touch Product Design of the new B2B shopping experience of the Fluidra PRO platform. We faced the challenge of designing a comprehensive digital platform for Fluidra professionals, providing a valuable shopping experience and services. We divided the project into discovery and definition phases, leading remote Design Sprints, user testing in several countries and building a complete design system. Get in touch Growth Strategy Customer relationship improvement strategy through Marketing Cloud for a QSR. We collaborated with Telepizza and its technology partner, in the implementation of Salesforce Marketing Cloud and Service Cloud to turn their data into competitive advantage. We lead the alignment of stakeholders and define relationship and data models, to build more than 70 use cases and journeys to increase your CLTV. Get in touch Strategy Envisioning the future of the omnichannel digital experience for QSR. In collaboration with the Digital Transformation area of Food Delivery Brands we created a Futures Design project to guide the transformation phases, understand and achieve their aspirational vision in their investment and global company context. Get in touch Product Design of a new global ordering experience under a multi-brand, multi-market ecommerce and delivery SaaS. At Food Delivery Brands, as Strategic Design and Digital Experiences partners, we collaborated in a two-year roadmap for the migration to a new SaaS specialized in QSR, designing new experiences and overseeing the implementation for all the group's global brands, ensuring continuous improvements and minimal impact on sales. Get in touch Product Redesign in the migration of Pizza Hut’s global platform for Spain and Latin America. We adapted Pizza Hut's global platform for the Spanish and Latin American market, adjusting it to the regional context. In three months, our multidisciplinary team worked with agile methodologies to execute the project, focusing on user experience and business needs. Get in touch